The Purchase Process

When you buy a new Midas home, you are buying a home built to high quality and high specification. We commit to match these aspects by the service we offer throughout the purchase process and after you move in.

We are confident that our service will exceed your expectations at every stage of your dealings with us.

• Having reserved your new Midas home, you will have received with your Homeowners’ Guide, a DVD explaining the purchase process.
• At the time you reserve your new home, we will give you an anticipated completion date. This may simply be expressed as a two month period, for example March/April. This is our best estimate at the time, however we will keep you updated on a monthly basis, as the build of your new home progresses.
• Your Sales Advisor will be on-hand to deal with any questions or queries you may have from reservation to moving in day. We also have our own in-house dedicated Customer Service team who are there to support the Sales Advisors to ensure that your experience goes beyond your expectations.
• We will give you six weeks notice, in writing, of your actual moving in date. At this time we will also make arrangements with you to demonstrate your new home, at your convenience.
• Once your new home is physically complete, we will serve notice through our solicitor who in turn will update your solicitor, in accordance with the Contract. We will of course let you know directly as well.
• The period of notice is as set out in the Contract. It is usually 10 days.
• You will be invited to a Demonstration with a member of our team. At this time we will demonstrate the heating system and other functions and facilities to you. The timings of the heating and hot water can be set to your request so it is ready for when you move in.
• On the day of legal completion, your solicitor will arrange for the transfer of the balance of the purchase monies to our solicitor. Once receipt has been confirmed, your new home will be handed over to you by a member of our sales team who will again answer are questions or queries you have as you move in.
• On handover we ask you to confirm that sanitaryware, kitchen units and appliances, wall tiling, doors and any floor coverings are in good order. However at no stage do we ask or expect you to do a detailed examination of the property as our procedures would have already taken care of that.
• Should you have any concerns regarding any aspect of your home on handover day, your Sales Advisor will record details in writing which will then be passed on to our Customer Service team. This team is dedicated to ensuring that any concerns are dealt with satisfactorily and as quickly as possible so that you can get on with enjoying your new home.
• After living in your home for a few days, you can look forward to a courtesy call from our Customer Service team. A further call is made to every customer two weeks after moving in, as it’s important for us to know how you’re settling in.
• You can enjoy the peace of mind of a 10 year Structural Warranty from NHBC or Zurich. Should your Warranty be provided by any other party, your Sales Advisor will be able to provide you with details as you reserve.
• Our Customer Service team is available 24 hours a day by telephoning 0845 100 3328. We act as your first point of contact for the first two years of any warranty.