After You Have Moved In

Whilst we endeavour to ensure there will be no problems after you move into your new home, they do sometimes occur nonetheless.

We will give you details of the members of our Customer Services Team so you know who to speak to. If any remedial work is necessary, it will be attended to within the hours of 8.30am–5.30pm, Monday– Friday. You will also be given details of an emergency service provider if anything should occur outside normal office working hours.

Non-emergency Service Calls
If any defects are identified at handover, or within the next few days, we will aim to rectify them, subject to availability of materials and you being able to give us access within fourteen days thereafter.

Emergencies
These we define as problems which are, or seem to be, harmful to your health and safety or security or immediately harmful to your new home.

Exclusions
Things we do not cover are:

Normal shrinkage cracking which can be reasonably expected during the drying out period of the property.

Wear and tear through the use of your new home.

Things such as storm damage which are normally covered by the household insurance. You should approach your Insurer in the first instance.

Damage caused by neglect or failure to follow operating instructions, or lack of maintenance.